Dainzh I would like to issue the refund of the Spine Professional but keep the Essential license itact. I've written to you via 'Contact us" but haven't got a response after 24 hours, so I assume writing here might help. Thank you for your time.
Spinebot For refund issues, especially when you want to keep your Spine Essential license intact while refunding the Spine Professional, it's best to handle this via email. Please ensure you have sent your request to contact@esotericsoftware.com from the email address you used for the purchase. The team will respond to your request as soon as possible. Thank you for your patience.
Nate We usually respond to emails the same business day. Emails on weekends may wait until Monday, depending on what we have going on personally.
Luke Dainzh I've just replied to your email and issued your requested refund. If there's anything else we can do for you, please let us know.
